It's a frustrating but familiar scenario: you're ready to make a copy or print out some meeting handouts, and you realize your printer or copier is down again. Whether you're dealing with an outdated machine, inadequate maintenance, or a low-quality device, you may be understandably tired of printer issues. But even if you're working with the best and highest-quality copier, you'll have to perform routine repairs and maintenance.
What to Look for When Choosing a Repair Technician
Good Reviews
There's nothing more telling about a company's qualifications than their reputation with past customers. If you can access Yelp or Google reviews about a company, read through and pay attention to things like customer service, expertise, and turnaround time. Reviews are worth their weight in gold, and if you can't find any about a company, ask for testimonials when you call.
An Upfront Quote
You want to know that you won't be charged unnecessary fees or a too-high price. Although cost isn't the only factor you want to consider, it's worthwhile to call around and compare quotes. Sometimes, you won't be able to receive a quote over the phone, but giving a little information about your machine's value and what you need to be repaired should give some insight into the total cost. You may find it's time to replace your machine altogether if the cost of repairing is too high.
Expertise
Finally, the most important thing to consider: are you calling an expert? You want to be sure that your devices are in good hands when you call a printer repair technician, so be certain you find out about their certifications, qualifications, and background.
For more information about keeping your Atlanta office equipment updated, contact us.
